Terms and Conditions

Partnership Agreement between Vendor and A1 Rides

1. Services Scope

Partner provides ground transport services under POINT-TO-POINT NSW regulations.

• A1 Apps: Software development company operated and managed by A1 Rides.
• Cross-Border Booking: Job outsourced/received between Vendors via A1 Rides web portal.
• Driver App: Driver will use the A1 Driver App (mobile application for trip management).
• Restrictions:
  • Vendor may not reverse-engineer, resell, or modify the software.
  • All drivers must use the A1 Driver App exclusively for job management.
• Vendor: Taxi operator, shuttle service operator, limo provider, or booking service provider registered with Point-to-Point NSW, using A1 Rides’ web-based software & mobile app for drivers.
• Portal: A1 RIDES online booking portal/dashboard.
• Vehicle Types: SEDAN, SEDAN LIMO, SEDAN LUXURY, SUV LIMO, SUV LUXURY, 7-SEATER VAN, 7-SEATER VAN LUXURY, 8-SEATER VAN, 8-SEATER VAN LUXURY, Shuttles, 12-SEATER VAN, wheelchair-accessible vehicles (WAVs).
• Coverage: All NSW regions where Partner holds Point-to-Point Transport registration (BSP number).

2. Commercial Terms

• Payouts: Weekly payments in AUD via bank transfers or EFT. GST-inclusive pricing.
• Trip Cancellations Policy:
  • Cancellation up to 72 hours in advance → No cancellation fees.
  • Cancellation within 48 hours → 50% of the total fare.
  • Cancellation within 24 hours → No refund.
• Grant of License: A1 Rides grants Vendor a non-exclusive, non-transferable license to use its software (Portal, Driver App, and tools) per the selected Price Plan.
• Operations: A1 RIDES can share drivers and Vendor Data with Point-to-Point NSW or law enforcement agencies if required by law.

4. Driver Management

Drivers must download the A1 Driver App and upload the following documents:

• Valid driver’s license
• Vehicle registration
• Vehicle insurance
• Vehicle Inspection Report (Pink Slip)
• Police checks

5. Document Approval

• Vendor: Must verify and grant initial approval of driver documents via the Portal.
• A1 Rides: Reserves final right to approve/reject documents for compliance. Rejected drivers are barred from the platform.

6. Fees & Commissions

• Booking Fees: $2 per booking (all Price Plans), negotiable for high-volume Vendors (>500 bookings/month).
• Commissions:
  • 20% commission on:
    • Jobs generated by A1 Rides and outsourced to Vendor.
    • All Cross-Border Bookings.
  • 0% commission on jobs sourced/booked solely by Vendor.
• Invoicing & Payment:
  • Fees deducted automatically from Vendor’s earnings weekly.
  • Balances settled weekly via EFT.
• Cross-Border Bookings:
  • 20% commission on completed trips.
  • $2 booking fee per trip.
  • Vendor assumes liability for service quality.
• Note:
  • Golden/Platinum includes a company website for online bookings/payments.
  • Overage Fees: $10/month per extra driver (Basic/Silver), $5/driver (Gold).

NSW Legal Obligations

• Partner holds valid NSW Point to Point Transport Commissioner accreditation (BSP# …).
• Maintains Commercial Passenger Vehicle Insurance ($10M+ public liability).
• Vehicles pass NSW annual safety inspections.
• Drivers screened as per NSW rules (driving license with condition T, history, criminal background checks).
• Complies with Privacy Act 1988 and NSW Data Protection Laws.

Vendor Obligations

• Ensure drivers comply with local transport laws.
• Verify driver documents before initial approval.
• Maintain service quality for Cross-Border Bookings.

A1 Rides Obligations

• Provide 24/7 software support (chat/email).
• Resolvable issues must be addressed ASAP.

Intellectual Property

• All software, trademarks, and data remain A1 Rides’ property.
• Vendor data (driver lists, bookings) may be used anonymously for analytics.

Liability & Indemnity

• A1 Rides is not liable for Vendor/driver misconduct or service failures in Cross-Border Bookings.
• Vendor indemnifies A1 Rides against third-party claims from its operations.

Term & Termination

• Term: 12 months (auto-renews).
• Termination:
  • 30 days’ written notice.
  • Immediate for breach (e.g., document fraud, unpaid fees).
• Post-Termination: Vendor must uninstall all software and delete data.

Governing Law

This agreement is governed by NSW, Australia law. Disputes resolved via arbitration in Sydney.

Miscellaneous

• Amendments: 30 days’ notice via email/Portal.
• Force Majeure: Excused for events beyond reasonable control.
• Notices: Sent to Vendor’s registered email/Portal dashboard.

Liability & Insurance

• Partner fully responsible for service failures, accidents, or breaches of NSW law.
• Insurance Requirements:
  • Commercial Vehicle Insurance: $10M+ per occurrence.
  • Workers Compensation: As required by NSW Safety, Return to Work and Support Act 2012.
  • Cyber Liability: If storing customer data locally (recommended).
• Indemnity: Partner indemnifies A1 RIDES for claims arising from its operations (e.g., passenger injury).

Quality Standards

• Minimum Rating: 7.5/10 on A1 RIDES. Below 6.5 for 2+ months = suspension.
• Airport Protocols: Meet Sydney Airport’s Public or Rideshare pickup rules.

Termination Rights

• By Partner: 30 days’ notice (no penalty if A1 Rides modifies terms adversely).
• By A1 RIDES: Immediate termination for loss of PPT accreditation, fraud, or safety incidents.
• Post-Termination: Partner fulfills existing bookings; A1 RIDES removes listings within 48h.

Disputes & Compliance

• Governing Law: NSW, Australia (exclusive jurisdiction of NSW courts).
• Dispute Resolution: Mediation via NSW Small Business Commission before litigation.
• Regulatory Changes: If NSW PPT regulations increase Partner’s costs >10%, parties renegotiate terms.

Exhibits

• Exhibit A: Partner’s PPT Accreditation, Insurance Certificates, Fleet List (Rego, Class, Capacity).
• Exhibit B: Service Areas (Sydney Airport, CBD, North Shore, Western Sydney).
• Exhibit C: NSW Compliance Checklist (Annual inspections, driver training logs).

Key Protections for Sydney Operators

• GST Clarity: All invoices are inclusive of GST.
• Direct Booking Rights: Partner may promote its own app/website (e.g., QR codes in vehicles).